the learning experience

Developed and driven by the editors of CMSWire, DX Summit is where leaders in digital transformation, analytics and optimization managers, customer experience and VoC owners and teams working in producing high-quality digital content come together to learn from each other. By connecting with people and teams who have faced similar challenges and goals, you can learn practical applications that will help you and your team achieve the results your organization expects. Get the most out of the experience by bringing your team so you can all learn together. 

what types of sessions are offered?


*Hosted on Monday, November 4 and included with 3-Day Passes or Monday Workshop Passes only.
NEW FOR 2019! Bootcamps are a 3-part series with content built around a hot topic in the area of digital customer experience. Choose between (3) 2-hour modules on Customer Data Platforms or Customer Journey. Yoga pants are optional.


*Hosted on Monday, November 4 and included with 3-Day Passes or Monday Workshop Passes only.
Join interactive, deep-dive workshops with digital CX leaders that include practical tactics to take back to your team, the latest research on customer engagement and activities to help make sense of the current digital ecosystem.


Keynotes are our most-anticipated speakers. They're some of the brightest and most inspiring minds in business, leadership, tech, and culture.

DX Talks

Our take on TED Talks, these rapid-fire practitioner-led narratives are delivered from the main stage in 15-minutes or less.


Breakout sessions will arm you with all the tactical know-how you need to do your job even better.

Innovation spotlights

Innovation spotlights at DX Summit are high-impact case studies featuring the latest digital customer experience technologies. Attendees interact with our technology partners in fast-paced, mini-sessions rotating every 15-minutes through our breakout rooms. Learn more about these technologies on the Sponsors page.

live tours

Live Tours are a unique way to see into an organization’s digital technology stack and understand how they build out DX projects. See the Agenda page for this year’s live tours.


Join your peers for breakfast, lunch, refreshment breaks and evening networking receptions that connect you with the best of the best at the industry’s most exclusive gathering of digital customer experience professionals.

what are the content tracks?

Transformation & Leadership

Topics include: neuroscience, human interaction, digital interaction, age of assistance, advisor brands

VoC & Customer-Driven Design

Topics include: voice of the customer, customer co-creation, customer design thinking, digital behavior, lifetime customer value

Digital Operations & Platforms

Topics include: digital experience stack, high performing digital ops, dx pitfalls, dx stack, procurement tales, digital operations, tracking, dashboarding

AI, Machine Learning & Automation

Topics include: artificial intelligence, customer experience ecosystem, customer data management, gdpr, customer data platform success and strategies, personalization, machine learning.

Customer Data & Analytics

Topics include: agile customer journey mapping for the real world; identifying, measuring and optimizing micro-moments and behavioral analysis for customer decision-making.