CDPs: Choosing the Right Type for Your Customer Data Strategy
Date & Time
Tuesday, November 5, 2019, 1:45 PM - 2:30 PM
From clicks to calls, companies have a ton of customer data. Managing that data is a key business challenge, which is why so many companies are turning to Customer Data Platforms. As more vendors crowd into the CDP space, there are two clear CDP styles emerging: data-focused and campaign.
Before choosing a CDP, it’s critical to put a customer data strategy in place first that aligns with one of these CDP styles. The strategies and CDP you choose will have a huge impact on your team’s day-to-day operations, your customer’s experience, and your ability to manage a real-time, compliant customer data supply chain.
In this session, you’ll learn the key differences between data-focused and campaign-focused CDPs, as well as:
Why your CDP strategy should be a company-wide initiative, not just marketing-driven
How a CDP will help you overcome the challenges of collecting and activating customer data
Why a CDP initiative is a perfect opportunity to bridge the divide between marketing and IT teams
Customer Data & Analytics