Name
DX Talk: Scaling VoC Culture Across the Organization
Date & Time
Tuesday, November 5, 2019, 3:45 PM - 4:00 PM
Description
Voice of Customer is crucial for your organization to embrace, but driving the leadership culture is not as simple as flipping a switch. In this session you will learn how to inspire your team members to embrace a mindset of continuous improvement.
Learn how to:
- Accelerate a culture of VoC ownership across all team members, not just CX expert
- Inspire team members to document their ideas
- Incentivize Voice of Customer improvements
Speakers
Track
VoC & Customer-Driven Design
Location Name
Great Lakes EFG