How HubSpot Created Our First-Ever 'Voice of the Customer' Program
Date & Time
Wednesday, November 6, 2019, 11:45 AM - 12:30 PM
Through a new 'Voice of the Customer' program, HubSpot is aggressively identifying and cross-functionally taking action on our most challenging customer feedback. As "Customer-First" continues to be integrated into every part of our business, products, and service offering, how HubSpot operates is changing. Come learn from HubSpot's journey on how to future-proof your company and build a #CustomerFirst "VoC" program.
In this session, you will:
VoC & Customer-Driven Design
Water Tower B