Lunch & Learn: The ‘P’ Word: People at The Center of Personalization
Date & Time
Monday, November 4, 2019, 1:00 PM - 2:00 PM
It’s been said that good customer experiences begin with good employee experiences. But good employee experiences are at risk when it comes to Personalization initiatives—shifting roles and responsibilities, new cross-team collaboration, terminology misalignment, and stakeholder buy-in are all potential pitfalls. Join us for an interactive lunch where we’ll discuss how effective change management is an integral component of Personalization programs at any stage. We’ll provide actionable approaches and tactics to address these personalization challenges and keep you moving forward.
VoC & Customer-Driven Design
Water Tower A