Master the Mayhem!
Conquer the Digital Chaos and Deliver Game-Changing Customer Experiences
WHEN
November 4-6, 2019
WHERE
Marriott Marquis Chicago
Chicago, IL
The event experience begins in
DX SUMMIT TRACKS
Transformation & Leadership
From digital transformation to total business transformation
Building and sustaining customer-centric teams
Ethical customer engagement
Digital Operations & Platforms
Design your digital experience stack
Create fool-proof digital operations
Dashboards and tracking success
Customer Data & Analytics
Agile customer journey mapping for the real world
Identify, measure and optimize micro-moments
Applied neuroscience in CX design
VoC & Customer-Driven Design
Build modern Voice of the Customer programs
Customer-driven design principles
Important metrics for customer-facing programs
AI, Machine Learning & Automation
The future of digital customer experiences
AI/ML/AR: what to do with the abbreviations
Automation in the age of personalization
View the Agenda
FEATURED SPEAKERS
Katrina Taylor
Armoire
Head Of User Experience + Product Design
Brice Dunwoodie
SMG / CMSWire
Founder & CEO
Dom Nicastro
SMG / CMSWire
Senior Staff Reporter
Jonah Berger
Wharton School at the University of Pennsylvania
Marketing Professor
Ajay Sampat
Lyft
Engineering Manager, Growth
Stephanie Moritz
American Dental Association (ADA)
Chief Communications Officer
Meet the Speakers
CONNECT WITH 600+ DIGITAL CX LEADERS
MASTER THE DIGITAL MAYHEM!
Tone down the noise — at DX Summit you will:
Gain key digital customer experience skills that help you shape your 2020 initiatives
Learn first hand how Google, Shutterfly, SunTrust Bank and the University of Calgary run their digital ops
Get up to speed on the aspirations and realities of AI, Machine Learning and Customer Data Platforms
View the why attend, FAQ and pricing pages for details.
View the Agenda
ATTENDEES RAVE ABOUT DX SUMMIT
95%
Agenda Satisfaction
"Diverse, applicable topics with real-world examples in most sessions."
99%
Networking Satisfaction
"I love the community and networking with a high-caliber of people."
85%
Recommendation Rate
"The general feeling is really positive. I'm excited to tell others about DX Summit."
JOIN OUR FRIENDLY COMMUNITY
View the Agenda
WHO SHOULD ATTEND
Digital Customer Experience Executives
Customer Engagement Leadership
Analytics and Optimization Owners
Get Your Pass
EVENT DETAILS
WORKSHOPS
Nov. 4, 2019
8:30 am - 5:00 pm CT
CONFERENCE
Nov. 5 - 6, 2019
8:30 am - 4:00 pm CT
Register Today
MARRIOTT MARQUIS CHICAGO
Brand-new amenities, luxury rooms and warm hospitality.
DX Summit has secured a
deeply reduced rate of $249/nt
for conference attendees.
The deadline to make a reservation in our block is
Monday, October 14
. Please reserve your room early as space is limited!
Book Your Room
Jonah Berger
